INTERNET SERVICE AGREEMENT

GENERAL INFORMATION & REQUIREMENTS

All Subic Telecom clients should carefully read and understand the following terms and conditions. Upon signing this Agreement, our new client/s must return this document duly signed, accomplished Internet Access Application Form and other application requirements.

The Subic Telecom Internet service is designed to meet the needs of individuals, groups, organizations, agencies and corporations desiring an affordable means of accessing the Internet. Subic Telecom Internet Service requires client/s to have the following requirements – a personal computer equipped with a monitor, telephone line (required for DSL only), operating system – Windows 98, 2000 or NT, Mac 7.7 up, Linux 2.2.12, Hardware – Pentium II up, Hard Drive Space – 150 MB up, Memory – 64 MB RAM up, Browser – MS Internet Explorer, Netscape Navigator, Ethernet Card – 10 Base-T and CD-ROM Drive, Sound Card, speaker, Video Card with at least 4 MB.

IMPLEMENTATION

1. The Client before installation, will provide access to Subic Telecom personnel to conduct site surveys for proper planning of the installation process. The same access will likewise be provided during the installation period.
   
   
2. The Client shall provide, at its expense, upon the signing of this Agreement, the following requirements for the provisions of the line:
   
   
   
   1. All necessary in-house conduits &/or cable raceway for the layout between the cable entrance and the Main Distribution Frame (MDF)
      
      
   2. All house wiring from the MDF to the end-user’s telephone unit, computer or networking equipment shall be provided by the Client at its own expense.
      
      
   3. In case there will be a request to transfer the equipment, relocation or reinstallation due to office renovation, change of address, or any other reasons, the cost that may be incurred therefore shall be for the account of the Client.
      
      
3. As soon as the Internet access is activated, testing such a Ping, Trace Route, E-mail and FTP will be conducted together with the Client’s representative.

PAYMENT TERMS

1. The Client shall pay Subic Telecom all the required charges as indicated in the Proposal and any revisions thereof.
   
   
2. All the charges referred to the Proposal shall take effect one day after the Subic Telecom’s Internet Service has been activated and turned over to the Client for its official use. Upon activation of Subic Telecom’s Internet Service, Subic Telecom will issue the proper invoice which shall be paid by the Client in accordance with item no. 4 of the payment terms.
   
   
3. If the Subic Telecom Internet Service has been provided to the Client on a day other than the first day of the month, it will only be the monthly service fee that will be computed on a pro-rata basis for the first billing month. The whole month charges shall be billed onwards. The installation fee shall be billed in full.
   
   
4. The Client shall pay the charges to Subic Telecom one-month in advance upon receipt of Subic Telecom’s proper invoice within the first week of each month.
   
   
5. If the Client does not pay within 30 days after the invoice date, delinquency charges amounting to 1% per month of the outstanding balance shall be imposed. Failure to pay the charges by the Client on or before the due date shall authorized Subic Telecom to temporarily or permanently disconnect its services to the Client w/o need of prior notice or demand until the Client’s account is fully paid &/or updated for two (2) consecutive months.
   
   
6. In any case, the termination of the Subic Telecom Internet Service/Agreement shall not prejudice Subic Telecom’s right to collect all unpaid charges.
   
   
7. Reconnection of Subic Telecom’s Internet service will require full payment of the outstanding balance including corresponding charges for late payment and an applicable reconnection fee of PhP 800 if the service was suspended within one (1) week or PhP 1,700 for over one (1) week.
   
   
8. By notifying its Clients one (1) month in advance through announcements made over its host server, Subic Telecom may modify/amend the terms and conditions related to changes in the services it offers, operating procedures or any adjustments in the service fees, charges or prices it wishes to make. The Client on the other hand, may terminate his subscription by serving one (1) month’s notice in writing to Subic Telecom.

ACCEPTANCE OF SERVICE

Upon activation of the Internet Service and testing such as Ping, Trace Route, E-mail and FTP will be conducted together with the Client’s representative, the Client shall either accept the service or require Subic Telecom to conduct further testing through a written notice. However, Subic Telecom reserves the right to refuse to perform any further testing. In case, Subic Telecom chooses not to perform further testing, Subic Telecom will commence billing after activation/acceptance of the Internet Service.